Terms of Service
What you get
A working VPN client for iOS, Android, Windows, and macOS, with access to our global nodes over multiple connection protocols, for as long as your subscription is active.
Software license
The Nono VPN apps are proprietary software. We grant you a personal, non-exclusive, non-transferable license to install and use them on the devices bound to your account, for the purpose of using the service.
The apps include third-party open-source components; they are listed in each app's About screen and remain governed by their respective licenses.
Your responsibilities
- Do not use the service for activity that is illegal in your jurisdiction
- Do not abuse bandwidth — no mass scanning, no DDoS amplification, no mirroring of other people's traffic
- Do not share your account with strangers — per-account device limits apply
- Accept that we may suspend service for the above without refund
Subscriptions purchased through the Apple App Store
The iOS app offers auto-renewing subscriptions in three lengths: monthly, quarterly, and yearly. The exact duration and price of each plan are shown in the App Store at the point of purchase and may vary by region, currency, and exchange rates.
- Each subscription renews automatically at the end of the current period unless you cancel it at least 24 hours before the period ends
- To cancel, open Settings on your iOS device, tap your name, then tap Subscriptions and manage Nono VPN there. Cancellation happens on Apple's side. Deleting the app or deleting your Nono VPN account does not cancel the subscription, and we cannot cancel it for you
- Billing and refunds for App Store purchases are handled by Apple under Apple's media services terms. We have no ability to refund these purchases directly. To request a refund, contact Apple at reportaproblem.apple.com, and we will help you with the request where we can
Refunds
The refund windows below apply to subscriptions bought directly on our website. They do not apply to purchases made inside the iOS app through the Apple App Store, which are refunded by Apple as described in the previous section.
| Plan | Window |
|---|---|
| Monthly | 7 days, no questions asked |
| Quarterly | 7 days, no questions asked |
| Yearly | 14 days, no questions asked |
| After the window | Case by case — email us |
Service availability
We aim for high availability but do not promise specific uptime. Internet routes change, nodes get blocked in certain countries, and the open internet sometimes breaks. We will work to restore service as fast as possible, but we cannot guarantee that any specific node will reach any specific destination at any specific moment.
Acceptable use — concrete examples
The following will result in account suspension without refund:
- Mass port scanning of external networks
- Attempting to defeat per-account device limits
- Reselling the service to third parties
- Hosting servers behind our IPs that receive unsolicited inbound traffic at scale
No warranty
The service and the apps are provided “as is”, without warranty of any kind, to the maximum extent permitted by law. We will do our best, but the open internet is not a perfect medium.
Changes to these terms
If we materially change these terms, we will email every account with an active subscription at least 14 days before the change takes effect. Continued use after that constitutes acceptance.
Governing law
These terms are governed by the laws of the State of Colorado, United States. Any dispute will be resolved in Colorado courts.