Support
Stuck on something? The answers below cover the most common questions. For everything else, email us and we will sort it out together.
Contact us
General support: [email protected]
Privacy and data requests (export or deletion): [email protected]
We read every message and reply as quickly as we can.
How do I install the app?
On iPhone and iPad, get Nono VPN from the App Store. On Mac, Windows, and Android, download it from the download section of our homepage.
How do I sign in?
Open the app and sign in with the email and password of your Nono VPN account. If you do not have an account yet, create one first. If you forgot your password, you can reset it here.
I cannot connect
- Pick another location from the list in the app. We keep several lines available, and switching takes a couple of seconds
- Check that your subscription is still active
- Make sure you are on the latest version of the app
- If it still fails, email us with your platform (iOS, Android, Windows, or Mac) and the location you tried, and we will look into it
How do I manage or cancel my subscription?
Subscriptions bought inside the iOS app are managed by Apple, not by us. On your iOS device open Settings, tap your name, then tap Subscriptions. There you can change plans, turn off auto-renewal, or cancel. To avoid the next charge, cancel at least 24 hours before the current period ends. We cannot cancel an App Store subscription for you, and refunds for those purchases are handled by Apple. Details are in the Terms of Service.
For purchases made directly on our website, the refund windows are listed in the Terms of Service. Email us if anything is unclear.
How do I delete my account?
In the app, open Settings and choose Delete account. Deletion is permanent. What is removed, and when, is described in the Privacy Policy. If you can no longer access the app, email us from the address your account is registered under and we will take care of it.
Deleting your account does not cancel an active App Store subscription. Cancel that separately in Settings, tap your name, then Subscriptions.
Response times
We are a small team. We read everything and reply as quickly as we can, but we do not promise a fixed response time. For billing issues with App Store purchases, contacting Apple directly at reportaproblem.apple.com is often the fastest route.